The e-Health expertise of BSR Solutions was welcomed by the Victorian Department of Human Services to position Victoria as a leading player in progressing the National e-Health agenda. Developing a new Victorian Whole of Health ICT Strategy involved identifying a set of priority e-Health initiatives from an extensive consultation and review of DHS priorities. BSR Solutions gave Victoria an e-Health roadmap that identified the barriers and enablers to each initiative, indicative costs and benefits, risks and milestones. These were then bundled into a program of related initiatives to assist the future delivery of services through electronic channels, e.g. e-Learning for Victorian Health Staff, a Consumer Health Portal, and an on-line outpatient booking system. Victoria is now implementing this strategy.