NSW State Water, a major Australian Water Resource Management Utility contracted BSR Solutions to undertake the planning and requirements gathering stage of a major operational reform project to deliver:
A modern and effective water accounting solution, integrating with relevant business systems to deliver excellent customer service.
The first Phase of this critical project was to review, optimise and define the Utility’s Water Accounting Function to set the direction of the reform project and determine many aspects of the future business model. This involved documenting and modeling current processes, defining future process improvements and determining the resultant productivity benefits and impact on client service.
BSR Solutions’ recommended approach to producing an optimum business model for the client’s Water Accounting function was to take a holistic approach to define and optimise the business processes, in parallel with defining the business requirements.
To a large degree, the processes associated with Water Resource Management are governed and constrained by various forms of legislation and Government regulation. Many of the potential improvements to the business processes only became apparent when the business requirements were being analysed. This led to opportunities for radical changes to the current business processes which, in turn, provided major productivity improvements and cost savings to the client.
The BSR Solutions team delivered detailed current and future business process model documentation for all major business functions, together with a Business Requirements and Options Analysis document.