The client is a not-for-profit organisation that assists unemployed customers with job retraining and access to employment. Rapid growth saw the organisation expand its IT operation without the appropriate governance to manage the function effectively. Our specialised partner, Ptanda Pty Ltd, provided a purpose designed assessment process to review existing governance and recommend an improved management model based on the ISO38500 standard for Governance of IT.
ISO 38500 describes a model for governance comprising three primary tasks for an organisation to evaluate, direct and monitor its management and use of IT. The model is supported by six principles for good governance that describe the desirable behaviour of the organisation in making decisions about its use of IT.
It contains no prescription for the management systems, roles and responsibilities. Rather, it recommends establishing policies, allocating responsibilities and implementing management systems and other mechanisms as necessary to enable the effective, efficient and acceptable use of IT.
Ptanda consultants were able to overhaul the current management processes, with corresponding improvements in IT performance, reductions in project and operational risk, accompanied by a reduction in the cost of operations.