The short version
- We only collect the details we need to respond to you and deliver our services, such as your name, role, agency and work contact details.
- We never sell your personal information, and we don't use advertising or tracking cookies.
- Your AI maturity assessment answers stay in your browser. They are not sent to us.
- You can ask to see, correct or delete your information, or stop our emails, at any time.
01Who we are
BSR Solutions Pty Ltd (ABN 21 100 950 516) is a consultancy that works with NSW Government agencies. In this policy, "we", "us" and "our" mean BSR Solutions.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. When we work for a NSW Government agency, we also follow the privacy obligations in our contract with that agency, including the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW) where they apply.
02What we collect
Personal information is any information that identifies you, or could reasonably identify you. Depending on how you deal with us, we may collect:
- Contact details, such as your name, role, agency or organisation, work email address and phone number.
- Booking and quote details, such as the session you're interested in, preferred timing and the number of attendees.
- What you tell us when you email, call or meet with us, or during an engagement.
- Subscription details, if you sign up for our updates.
We don't ask for sensitive information, such as health information or political opinions, through our website. Please don't include it in messages to us.
03How we collect it
We collect most information directly from you, for example when you book a session, request a quote, download a report, subscribe to updates or contact us.
Sometimes we receive your details from someone else, such as a colleague arranging an engagement, or from publicly available sources such as agency websites. If we collect information about you from someone else, we'll take reasonable steps to let you know.
You can browse our website without telling us who you are, and you can ask us general questions without identifying yourself. We will need your contact details to send you a quote, book a session or deliver our services.
04How we use it
We use your personal information to:
- respond to your enquiry and prepare quotes
- arrange and deliver workshops, sessions and engagements
- follow up on your assessment results, if you asked us to
- send you updates you've signed up for
- run our business, including invoicing and record keeping
- meet our legal and contractual obligations.
We only send marketing emails with your consent, and every email includes a simple way to unsubscribe, in line with the Spam Act 2003 (Cth). We never sell your personal information.
06Our website and cookies
We don't use advertising cookies, and we don't use analytics tools that track you across websites.
Like most websites, our site loads fonts and icons from third-party services, which receive basic technical information such as your IP address and browser type. Our hosting and security providers also keep standard server logs to keep the site running and secure.
07Keeping it secure
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, for example by using secure, access-controlled systems. When we no longer need your information, we securely delete it or remove anything that identifies you, unless the law requires us to keep it.
If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.
08Accessing and correcting it
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just contact us using the details below. We'll respond within 30 days and there's no charge.
In the rare case we can't give you access, for example because the law prevents it, we'll explain why in writing.
09Making a complaint
If you think we've mishandled your personal information, please contact us first so we can put it right. We'll acknowledge your complaint promptly and aim to resolve it within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992. If your complaint relates to information we handle on behalf of a NSW Government agency, you can also contact that agency or the NSW Information and Privacy Commission.
10Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
11Contact us
For privacy questions, requests or complaints, contact our Privacy Officer:
- Phone
- +61 (02) 9959 2221
- Post
- Privacy Officer, BSR Solutions
Level 25, 100 Mount Street
North Sydney NSW 2060